Support

Last updated: 17 August 2026

Do I have to score all ten categories?

No. Every category is optional, so score the ones you have an opinion about and leave the rest blank. If you only want a quick verdict, rate Impact / Entertainment on its own and that becomes the film's overall score.

Why is the community average hidden?

A category's community average stays hidden until you have scored that category yourself. You form your own view first, then see where you landed. The average appears beside your score once you save it.

I bought Pro and it has not appeared

Open Settings, tap ScreenMetric Pro, then Restore purchase. Pro is a one-time purchase, not a subscription, and it belongs to your ScreenMetric account rather than to a phone or a store. Sign in with the same account on another device and Pro is there, on either platform. A different email address is a different account, and would need its own purchase. Email us if it still does not show up.

My IMDb import stopped before the end

The free tier covers your first 100 films in total, not per file. Pro removes the cap. If you upgrade later, run the same export again and the import carries on from where it stopped, without duplicating anything you already have.

Can I change or delete a review?

Yes. Open the film and use the review section on its page. Deleting removes the public review only: your per-category scores are private either way, and they stay on the film.

How do I delete my account?

In the app: Settings, then Delete account. That permanently erases your account, your ratings, your reviews and your settings. It cannot be undone, and we cannot restore it afterwards.

Already uninstalled the app, or cannot sign in? Email support [at] screenmetric.app from the address your account is registered to and ask us to delete it. Writing from that address is how we confirm the request is yours. We run the same deletion by hand and reply once it is done, within 30 days.

Both routes erase the same data. Connection logs are the one exception: they sit with our hosting provider rather than in our database, and expire on their own within a few days.